My son recently got a new iPhone 17 Pro Max and we are trying to move his Public Mobile service over to an eSIM.We are able to log into his account on the app just fine. However, when navigating to the "Change SIM" screen, the system asks for a 2FA v...
My son is currently in Todos Santos, Mexico with:An active Canada-US-Mexico planAn iPhone 14Data roaming enabledHowever, he's getting no service (calls, texts, or data). Could you please advise what might be causing this?Thank you for your help!
So I will admit this may have been my fault. I had let his account expire as his old phone was dead and the new one needed the eSIM. So I was waiting to pay once the phone worked. But, as soon as I paid, I was able to get the eSIM and connect his pho...
Just adding one more detail to clarify exactly where the system is blocking us!We actually do not have any issues with the initial login. When we first sign into the app, the system gives us the option to send the verification code to his email, whic...
i got it as well.My subscription just renewed literally one hour ago - and my dashboard is saying 4.4 GB used - impossible!And i just got another :'Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https:...
