Text regarding expiry of my auto debit from Visa - URGENT

[dhumphries]

On April 25/22 I received a text saying that my Visa registered for AutoPay was expiring at the end of the month and to contact you in order to update.  This is the second day I have tried to login in order to do so.  I get as far as my security question which is what is my mother's middle name and then I can't go any further.  It is imperative that I have continued service and I trust you will be able to assist me.  I changed my password yesterday and it was accepted but now I cannot log in.  Thanking you in advance.

[Lauriane]

I am experiencing the same issue. The bank confirmed the card is ok, and PM receives a message that the expiration date is at fault. Please contact the customer agents via SImon bot.

[JL9]

When is your next renewal due? Worst case if you haven't sorted out the card issue by updating the # and expiry date you could buy a voucher to cover your next renewal

[softech · Accepted solution]

@dhumphries you still have service at the moment?

No worry,  you have enough time to reset the password and get the password issue resolved with PM Support.  Please open ticket with PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437