a month ago
- last edited
a month ago
by
softech
a month ago
will i still be able to use my phone if idont upgrade to 4or 5g after i pay the $5.00 charge will i be able to use my phone without any problems ?do i have to change phones in future or will the extra charge keep my services without any disruption,please help thank you .
a month ago
hi @john2112
use the IMEI checker to see if you have a green checkmark for VoLTE for your phone
https://www.publicmobile.ca/en/get-help/articles/volte
if it has one, ask PM agent to verify:
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a month ago
It's saying there is a problem connecting/invalid MMI code 😓
a month ago - last edited a month ago
Yes, I have checked this:
a month ago
Apparently if your device is.mkre than 6 years old and not purchased in Canada, mine wasn't, but supports 4G. So much for the recycling and energy crises...again. I'll look at switching.
a month ago
The list is wrong. It excludes many phones that support 4G. They need to update their list or so many people will need to leave the network. Do you know how we can talk to agents?!
a month ago
Seems that if you brought any unlocked android to the network, they categorise it as 3G.
a month ago
Unfortunately, Public Mobile will not support alot of phones soon. Other than changing to a different phone, not much you can do. You can shop Other carriers, but eventually they will all follow same. This is very unfortunate, as a lot of people are in the same position. Forced to get a new phone when the one we have works perfectly fine, just because the phone company says the technology is outdated.
a month ago
I'm using a moto g 5g 2024 phone which is 4G LTE/ 5G why is Public mobile telling me that I'm using the 3G network. Do I need a different SIM card or something?
a month ago
No, it says it's not supported. That's the whole point. The phone supports 4G LTE and public data base mistakenly says not and it's going to force me to leave this network or pay 5 dollars extra per month. Somehow I need them to update their database for phones.
a month ago
I have a OnePlus 8T, I checked the white list. My phone is volte compatible. I'm not sure why I received the text message.
a month ago
Your device needs to support VoLTE with Public. You can find out more and check directly here: https://publicmobile.ca/en/get-help/articles/volte
a month ago
It's another way for Public to scam its customers.
I have a 4g LTE phone and got the same message. I'm done.
I'm cancelling my service right now.
a month ago
I have a One Plus 8 Pro and my IMEI is compatible according to PM, yet I also received this message.
a month ago
Sooooo, i popped my number in there, says checkmarks for VoLTE, 5G and eSIM..... does this mean I won't be charged? Or if my phone even touches the 3g will it get the hit? There is no way for me to turn off the chance it might go for 3g in a less covered area....
a month ago
Same issue - OnePlus 7T with VoLTE available and turned on. Still got the message saying it's not compatible. Seems wrong
a month ago
I have an Umidigi G100 which is supposed to be 4G LTE compatible but I keep getting messages from Public Mobile that I am on a 3G network and have to pay $5 more a month plus next year my phone won't be supported on their system. Is there anything I can do as I haven't had this phone long and don't have a budget for an expensive phone. Thanks!
a month ago
I have Motorola Moto G8 Power
a month ago
Same MSG for me and I have a Samsung Galaxy A05s which is 4G LTE supported. Feels like a scare tactic to buy a new device. My subscription is a 4G plan. This MSG is very confusing and misleading.
a month ago
HI @Albalshal and @Fire9
please use the IMEI checker to confirm if the phones are on PM's VoLTE whitelist:
https://www.publicmobile.ca/en/get-help/articles/volte
and @Paulina3 , what phone do you have?
a month ago
Just received text from Public saying that my device uses 3G network and will need to switch to 4G LTE or 5G to avoid extra billing amount starting in June. My device is a 4G LTE though.
Other users have received similar text in the past. Wondering what the outcome was?
a month ago
Hi,
I am using a moto g pro (XT2043-7) unlocked device. It supports 4G LTE but public tags it as 3G and sent a SMS to me today that is going to charge 5 dollars monthly fee to use this. I need this to be resolved.
a month ago
I also got the message. I have a Samsung Galaxy A14. It is working on 4G LTE, but does have the option to work in 3G. So since it it on 4G and my account is 4G I don't think I should have a problem. I hope I don't.
a month ago
hi @_A
A30 is not on PM's VoLTE whitelist. Please use the IMEI checker to confirm:
a month ago
a month ago
I have a Samsung A30
a month ago
I have received multiple messages from Public Mobile stating that I must upgrade my device to one that is LTE/5G compatible or else I will be charged $5 / month. This is incorrect because my phone is compatible with LTE and 5G networks (OnePlus Nord N200 5G). VoltE is turned on in my phone's settings, and this is the criteria that Public Mobile uses to determine if the device is compatible. How do I ensure that I am not charged extra for the 3G service that I am not even using?
a month ago
I use a OnePlus 8 Pro and I checked my IMEI and it is a compatible device with the public mobile network. I still got a message stating my phone uses 3G and needs to pay an additional $5 until further notice.
a month ago
Galaxy Note 20 Ultra 5G
a month ago