12-15-2021 03:04 PM - edited 01-04-2022 04:50 AM
I recently changed phones after my old one died and ever since I swapped my SIM into the new phone (Google Pixel 6), I've been getting an error randomly when sending text messages. Immediately after hitting send (SMS), I get an error "can't send message with public mobile, error 98" (paraphrased). My messaging app (Google Messages) shows the message as not sent, and lets me retry sending - however the message recipient does actually get the message, and if I hit retry, then they get the message twice (after re-trying, the message is marked as sent on my end). This does not happen every time, but happens frequently. This was not a problem with my previous phone (Pixel 2).
I've tried cleaning and reinstalling my SIM card, restarting the phone as well as making sure the device is up to date. Any idea what might be causing this error? I was probably just going to order a new SIM card, but I want to make sure this isn't just going to happen again after I transfer everything to the new card. Thanks!
Solved! Go to Solution.
12-23-2021 10:35 AM
Can you fill us in on which thing on the list fixed your issue?
12-17-2021 02:40 PM
That's great, thank you! Fingers crossed things work out well for now.
12-17-2021 02:39 PM
I did try the airplane mode toggle, it didn't work for me unfortunately. My network connection seems pretty stable (high bars, etc). Good to know though, thank you!
12-17-2021 02:33 PM
@Benbot wrote:Thanks for all the suggestions. I've gone through and tried these fixes and the only one that seems like it might have worked is the option to set the preferred network type to 3G only. I will keep testing this weekend and if it doesn't come back then I'll mark this as the solution.
Previously I had that set to LTE, because my understanding was that Public mobile 3G service was throttled LTE and so LTE was the correct network type.
Will setting my network type to 3G only cause other network issues or slow down my data performance?
Some people on this forum are adamant sending SMS issues can't be fixed with 3G network settings. I'm not one of them. I'll let you decide for yourself.
On the other hand, 3G won't do harm to your data speed beside increasing latencies.
You may want to have a look at this article (among many on the web) about your issue:
Error 98 SMS termination denied - 100% Fixed Solution (gossipfunda.com)
12-17-2021 02:31 PM
My sister had the same issue with her new Pixel 6 with koodo. Have you tried toggling airplane mode on/off? You could just have a poor connection to the network.
Otherwise all of your services will work on the 3G network (pm's voice calls only work on the 3G network) your data speeds can reach 20mbps+ depending on network traffic so they can vary especially during the day.
12-17-2021 02:29 PM
@Benbot wrote:Thanks for all the suggestions. I've gone through and tried these fixes and the only one that seems like it might have worked is the option to set the preferred network type to 3G only. I will keep testing this weekend and if it doesn't come back then I'll mark this as the solution.
Previously I had that set to LTE, because my understanding was that Public mobile 3G service was throttled LTE and so LTE was the correct network type.
Will setting my network type to 3G only cause other network issues or slow down my data performance?
Plans with 3G data may reach download speeds of up to 3 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors.
review that link has a video,
Re: Extended: We’ve Expanded Our Offerings: (publicmobile.ca)
12-17-2021 02:28 PM - edited 12-17-2021 02:30 PM
@Benbot wrote:Thanks for all the suggestions. I've gone through and tried these fixes and the only one that seems like it might have worked is the option to set the preferred network type to 3G only. I will keep testing this weekend and if it doesn't come back then I'll mark this as the solution.
Previously I had that set to LTE, because my understanding was that Public mobile 3G service was throttled LTE and so LTE was the correct network type.
Will setting my network type to 3G only cause other network issues or slow down my data performance?
@Benbot in fact, you might get better speed on 3G.. speed on 3G is unthrottled and can go up to 12Mpbs... Throttled LTE speed is only 3Mpbs (but you will get higher latency on 3G)
hopefully the 3G workaround is just for short. Carriers are upgrading their network to 5G and during tis upgrade, ppl might need to connect to 3G only until the work is completed.
12-17-2021 02:21 PM
Thanks for all the suggestions. I've gone through and tried these fixes and the only one that seems like it might have worked is the option to set the preferred network type to 3G only. I will keep testing this weekend and if it doesn't come back then I'll mark this as the solution.
Previously I had that set to LTE, because my understanding was that Public mobile 3G service was throttled LTE and so LTE was the correct network type.
Will setting my network type to 3G only cause other network issues or slow down my data performance?
12-15-2021 04:25 PM
@Benbot wrote:I recently changed phones after my old one died and ever since I swapped my SIM into the new phone (Google Pixel 6), I've been getting an error randomly when sending text messages. Immediately after hitting send (SMS), I get an error "can't send message with public mobile, error 98" (paraphrased). My messaging app (Google Messages) shows the message as not sent, and lets me retry sending - however the message recipient does actually get the message, and if I hit retry, then they get the message twice (after re-trying, the message is marked as sent on my end). This does not happen every time, but happens frequently. This was not a problem with my previous phone (Pixel 2).
I've tried cleaning and reinstalling my SIM card, restarting the phone as well as making sure the device is up to date. Any idea what might be causing this error? I was probably just going to order a new SIM card, but I want to make sure this isn't just going to happen again after I transfer everything to the new card. Thanks!
@Benbot - perhaps this is just a glitch in the app.
Try uninstalling Google Messages completely. Then REINSTALL it.
Test.
12-15-2021 03:46 PM
Many a times re-seating of the SIM while rebooting the device fix this problem.
12-15-2021 03:19 PM
@Benbot Check if Google Message is up to date on Google Play store
Clear Cache or even try Clear Data might help (be careful about Clear data, it might wipe your message, backup important text first)
12-15-2021 03:14 PM
if still not fix it go to messages app clear data and cache
also you can try to do backup and Factory Reset your device,
12-15-2021 03:07 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
or visit Here link,
APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and try manually selecting network "3G ONLY" or WCDMA only,
for android visit Here link ,
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging,
you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,
make sure your Data is on.
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on.