01-23-2023 06:54 AM
So I bought the 1000 minutes US add on.
In the morning I called the US government for an issue.
The quality of the phone call was so terrible, with lag, random loud noises, random disconnections... it was like calling someone on a submarine at the other corner of the globe.
Poor lady on the phone had to put up with it and it was just a terrible experience. I can't imagine it's on their end, since it's a dedicated international government phone line that everyone uses.
What gives? I'm in Quebec.
01-23-2023 11:46 AM
Have you tried again to see if it's still an issue?
01-23-2023 10:53 AM - edited 01-23-2023 10:58 AM
Why blame PM? And not the other end?.
In BC and called Washington State last night, mobile phone to mobile phone,.....no issues!
As mentioned a call centre or at home office with crappy head set or head set not adjusted properly.
01-23-2023 07:16 AM
Depending on the nature of the receiving end of the call, if they were part of a call-center type environment with a headset, it is not uncommon for calls to those sounding like an echo or with random background noise coming through their microphone.
Those experiences can be very situational dependent. (i.e # of staff and proximity to each other)
I've had situations where a representative on the other line changing their headset has made a difference.
01-23-2023 06:59 AM
@foneguy perhaps it was just that one time connection. To better test, It'd be nice to know if you could call that same number from another line or provider.
Or can you try calling other US numbers and see if you hear the same results.
Could be a one off.
01-23-2023 06:58 AM