11-20-2016 10:55 AM - edited 01-05-2022 12:43 AM
Your support request (#5237-6400)
Please help... Unable to recive calls from last 10 days... loosing business and clients are mad.
I am stuck, trying sending support messages but no response... this is bad...
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Since last 10 days i posted 3 threads, 2 emails, I PM to Shenaz the Mod.
0 Support Recevie.
This is terrible...
@Shazia_K , @Mary_M , Saray_O , @Caroline_D Jeremy_M , @Brooke_C
Solved! Go to Solution.
11-22-2016 03:52 AM
11-21-2016 05:43 PM
11-21-2016 03:45 PM
Same here.
I have been waiting on a response for 3 days now. I am regretting my decison.
24-48 hr response time for support is fine but anything longer than that is unacceptable for a technology company specially when 24-48hours is touted on the website.
11-21-2016 03:34 PM
11-21-2016 03:20 PM
11-21-2016 03:03 PM
i am playing way more for 1 way service and thrid class support.
11-21-2016 09:48 AM
11-21-2016 09:44 AM
11-21-2016 09:29 AM
Day 11.
No Incoming. No Support. PM wont give a F
11-20-2016 02:39 PM
11-20-2016 02:37 PM
11-20-2016 02:18 PM
11-20-2016 01:59 PM
11-20-2016 01:38 PM - edited 11-20-2016 01:38 PM
Guys... Save your self from the pain.
Switch to Fido instead.. here is how
11-20-2016 01:32 PM
Contact Us For matters that cannot be resolved in Self Serve or the Community, email us account specific details and we’ll respond within 48 hours.
11-20-2016 01:31 PM
@Mannie wrote:
Sending multiple messages to a mod affects the backlog how? They would just ignore and move on
@Mannie Ignoring a message and moving on takes time. You need to read and understand the message, then apply judgement to acknolwedge the message as a duplicate to ignore it.
If this takes one minute to do, and you have 60 messages back logged. That's one hour of your time wasted.
11-20-2016 01:27 PM
@Potatoes I made a mistake chosing this service I admit... but what about all the promises of great service and support on website...
After 10 days of no service am i asking alot?
After NOT receiving a SINGLE message from support in 10 days, am i asking alot?
Forget the business use for a minute what about the personel calls?? They are not worth the service i am paying for?
People like you support this kind of services over pissed off customers and they keep screwing us.
1: When you have more customers hire more supporting staff.
2: dont sell when you cant handel.
Simple
11-20-2016 01:21 PM
11-20-2016 01:03 PM
I can only suggest that be patient. The promo expires today and they will get to all backlog and start to catch up. In the mean time, there will be minimal problems with renewals/activation so, you will soon hear back.
Thank you for your patient in the mean time.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
11-20-2016 11:58 AM
@ute1978 I shouldnt trusted the service by its name... I didnt had time to go through all the forums, I never had any issue in porting before.. and I ported 3 services in last 5 years...
The furstrating part is PM is showing 0 effort is dealing my issues.
11-20-2016 11:58 AM
11-20-2016 11:54 AM
@Mannie sorry to hear that...
Some should take action against Public Mobile... its unethical, WE ARE NOT BUYING LOTTERY that if you win you get service if you lose then byebye money...
This is such a terrible experiance
11-20-2016 11:54 AM
11-20-2016 11:53 AM - edited 11-20-2016 11:54 AM
@Rage I truly understand your frustration and I agree PM should have done something by now. 10 days without service is indeed unacceptable.
But if you want to rely on customer service by phone PM is not the right carrier for you. As a business man you should know the expression "due diligence". More than 10 days ago the community was full of threads about porting and activation issues.... and you still signed up and ported an important business line?
11-20-2016 11:52 AM
I guess all mods are on leave until the end of the promo.
11-20-2016 11:51 AM
11-20-2016 11:46 AM
Now that FIDO is offering same package and Canada wide calling I dont think anyone should stuck with Public Mobile anymore...
ALL you have to do is call findo and ask them to match the deal. Check RedFlagDeals people are getting GREAT SUPPORT where they can actually talk to a human on phone.
#badservice
11-20-2016 11:45 AM
Well, you have other members encouraging to be the "squeeky wheel". So it goes to my point, disorganised and poorly planned.
11-20-2016 11:44 AM
@Vanterax wrote:And you know those details how?
Just by following the threads in this community. Just recently another member admitted he sent 80 messages to a mod....
11-20-2016 11:43 AM
wait how many days? Dont defend they wrong.. they are overwholem for selling more then they can support.
I paid them my money and I demand to get what I paid for. I am loosing business for unable to get calles, ITS NOT MY FAULT.
Its been 10 days.. I cant wait any longer... This is already over my head.