Incorrect ESN/MEID during phone number transfer

[googhieman]

Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/MEID. It said support would contact soon, but it's been over an hour and haven't heard back..

Currently, I have my OLD sim in. I tried the new one and texting/receiving call does not work, though data does. When I try to transfer a number on the app it says 'Please enter a valid number'. I am wondering what I should do/is there any way to change the MEID? 

Thank you!

[hTideGnow]

HI @googhieman 

yes, it is better to provide the Fido account number  instead of IMEI.  You just need to call back Porting team to update.   I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[computergeek541]

---

@googhieman wrote:

Hi, I am transferring from FIDO to Public Mobile. I responded YES to FIDO's request to transfer phone numbers, but received a text from Public Mobile right after stating that there is trouble transferring my number because I entered an incorrect ESN/MEID. It said support would contact soon, but it's been over an hour and haven't heard back..

Currently, I have my OLD sim in. I tried the new one and texting/receiving call does not work, though data does. When I try to transfer a number on the app it says 'Please enter a valid number'. I am wondering what I should do/is there any way to change the MEID? 

The text message that Public Mobile sent contains a mistake. MEID is no longer used, so if you look for that, you won't be able to find it.  It's the IMEI that they really mean.  Also, nobody will contact you. You'll need to contact Public Mobile.

Please send a private message to a Public Mobile customer support agent by sending a private message to the CS_Agent at:  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437