Terrible Support by PM - I so regret - 10th day NOT RECEIVING CALLS OR TEXTS

[Rage]

Your support request (#5237-6400)

Please help... Unable to recive calls from last 10 days... loosing business and clients are mad.

I am stuck, trying sending support messages but no response... this is bad...

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Since last 10 days i posted 3 threads, 2 emails, I PM to Shenaz the Mod.

0 Support Recevie.

This is terrible... 

@Shazia_K , @Mary_M , Saray_O , @Caroline_D Jeremy_M , @Brooke_C

[Rockdaddy22]

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@holntuc wrote:

i am on day 2 with no calling or text. please help....

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please send a private message to a moderator/customer service rep ASAP. 

[holntuc]

i am on day 2 with no calling or text. please help....

[Rockdaddy22]

http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#U1050...

[dotCEO]

@Rockdaddy22

I can understand the nature of the beast. And I appreciate your good nature as well.

It's the Radio Silence that infuriates customers. When you "As a customer" are looking for help and all you see is other customers asking for the same help and not receiving it... It gives you a feeling that you've fallen in to a trap with no hope of escaping. 

A "Blanket" Direct Message/Email stating that a surge in support requests due to such and such will delay support. A Reminder of the delay every 48 hours with a "REQUEST COUNT SOLVED" gives us simple folk hope that our number might be next. 

[Rockdaddy22]

7. I can pretty much guarantee that one won't happen. If your with PM that long you'll come to realize this isn't the norm. I promise you these kind of problems had answers in minutes to hours before this promo, and it'll be like that again soon. I really do appreciate your good nature and patience.

[dotCEO]

@Rockdaddy22

This.

1. Regret the latest decisions in your life.

2. Remember that when a deal is too good to be true, it most likely comes with little to no support.

3. Therapeutically vent to strangers on forums.

4. Think of ways to remind yourself that you matter, even though support makes it feel like you don't.

5. Entertain yourself by trying different "Home Made" remedies to try and solve your problem, so that at least you feel useful.

6. Send a mass WhatsApp message (because text doesn't work) to all your friends and tell them "I can't receive calls right now, but message me, and I'll call you right back. You too mom" So they don't just hear your voice message and think you're a **bleep** for not answering.

7. Accept the fact that you'll likely end up crawling back to your previous carrier after 3 months, so that even though you'll get support from a foreign country call centre after waiting 30mins to an hour, a human, 73% of the time might solve your problem in a timely manner.

[Rockdaddy22]

So what do you do?

[dotCEO]

Patience is for a soup kitchen line up... We've PAID for service and support some of us aren't getting.

[Rockdaddy22]

You'll just have to be patient

[Mannie]

I tried twitter and Facebook...nothing

[cheeseburger]

Porting a business critical line to a pay as you go online only support model. Really?

[dotCEO]

I give up.

[xBlitzerx]

If you have a business that your income is depends upon, you should have a backup.

You sound like businesses that cry when their internet has downtime and don't have a backup.

[kevdanga]

You realize how obnoxious of a post this is? Expecting a service that was paid for to work...isn't outrageous...And who has a backup line?!

[xBlitzerx]

Wow. Maybe if you run a business you should have a back up number?

I understand waiting sucks but you should have expected that with this low of a rate.

The other providers have quicker service true, but they don't help you at all anyway.

Calm down.

[cheeseburger]

@chungeva

This is the nature of the support model.

[chungeva]

so nothing we can do except wait????????????

[Rockdaddy22]

Thanks for speaking the word, PM is trying to clear the backlog

[bharris]

Just to letr you guys know the problems are getting fixed it just takes time. I had a couple problems fixed it took 7- 10 days

[cakwan]

My number doesn't work and I don't have a Twitter account activated, how else can I get their attention?

[Rockdaddy22]

Also try twitter and facebook

[cakwan]

I'm on my 6th day of not being able to send/receive texts, receive incoming calls and no data. My previous provider cancelled my service with them only moments after signing up with PM. I'm stuck and havent heard from the moderators even though I've messaged them. Please help @Shazia_K @Mary_M

[MG2]

@Rage  how long did the twitter take?  I have two requests there... first was November 18...

Rage is a good username for this community! 😉

[Rockdaddy22]

Not true @Rage they're all part of the same team and actually work all the places I believe. Only 1 or 2 mods work on the community everyday.

I hope they were able to solve your issue on Twitter 🙂

[Rage · Accepted solution]

I finally got support from Twitter.

I guess no one should waste their time on this "community" as there are only 5, 6 mods who hate their jobs.

Post on Twitter!

[Rockdaddy22]

Your public mobile account will start fresh when it gets fixed, so you won't be paying for 2 simultaneously

[Leena_sachdev]

Wut? Why on earth one should pay for 2 services at the same time?

[Rockdaddy22]

Does your other carrier still work, if so , what's the harm in paying them?

[eshast87]

Same here. No response.

Does one have to post publicly on social media to get a response?

@Mary_M, @Shazia_K, @Jeremy_M and @Brooke_C can we get some help with our porting issues? It has been 4 days now. I cant keep paying the other carrier.

[Mannie]

5th day..