Tech problem setting up- please help

[tds123]

I am not that techy so please be patient and explain like I am 5. I am unable to activate my iphone on the network. I used an eSim but when I try to scan the QR code I get a message Unable to activate sim, try again or contact my carrier for assistance.

When I send a text I get the message that it is undeliverable. When I make a phone call I get a recording saying that I am not activated on the network. I know there must be settings that I need to change in the phone itself but I am having no luck trying to do that.

Please help.

[Chalupa_Batman]

Ok. Try this. Go into your network settings, find the PM eSIM and choose that as the primary and then reboot. See if that works.

[tds123]

I have iphone 13 Pro. And thank you I will reach out to the CS Agent.

[Chalupa_Batman]

Hello @tds123 

If its' asking you to reach Customer Service. This is how you do it. What iPhone do you have? 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437