cancel
Showing results for 
Search instead for 
Did you mean: 

TRavel

lenore1_telus-1
Great Neighbour / Super Voisin

does my current subscription cover my calls or text from the US to Canada?

6 REPLIES 6

esjliv
Mayor / Maire

@lenore1_telus-1 we are not public mobile representatives and have no access to your account.

Log into My Account and take a screenshot (no personal info. please) and show us what plan you are currently on.

Abheer
Model Citizen / Citoyen Modèle

Hi there @lenore1_telus-1 

Please let me know which plan you are currently on for me to be able to assist you further. 

Thank you.

dust2dust
Mayor / Maire

If your current subscription is a Canada/US plan then yes. Otherwise no. If no then you would need to buy roaming add-ons. If no then you can in fact receive real sms texts but not reply using real sms texting until that add-on.

TheSterlinger
Deputy Mayor / Adjoint au Maire

Keep in mind the add-on is for 15 days.


@lenore1_telus-1 wrote:

does my current subscription cover my calls or text from the US to Canada?


There isn't any way for anywhere here to know that information.  Which plan do you have?

TheSterlinger
Deputy Mayor / Adjoint au Maire

Which plan are you on?

Plans must specifically say that you have US calling in order for you to able to call to the US. If you don’t have US calling then you can purchase an Add-On to call to the US here.

https://myaccount.publicmobile.ca/en/account/manage/shop/addons

Need Help? Let's chat.