TEXT Messages

[bagan]

Unable to send Text messages. I can make calls but cannot text

[hTideGnow]

hi @bagan 

you will need to ask PM agent to help refresh on the system then.

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[bagan]

Yes i can recieve calls. I cannot remove the number, i delete the number but it wont save without a number inputted.

[hTideGnow]

hi @bagan 

can you receive calls?

make sure your Carrier profile is updated

then go to Settings, Phone , My Number and remove the phone number.

reboot phone and go back to  Settings, Phone , My Number and add your phone number again to reregister iMessage

[bagan]

i can make calls, just cant text

[bagan]

iphone, new phone with no previous plan. what you told me to do did not work

[hTideGnow]

hi @bagan 

make sure you removed the old carrier sim card and disable old carrier esim

then make sure PM sim is enabled and set as Primary, Reboot your phone and click Reset network settings and test again

if same, please tell us if you have an Android or iPhone