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T911

challa
Good Citizen / Bon Citoyen

How do I activate T911 (Text 911 service)?

The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. 
This is a huge issue, as this limits the accessibility to emergency services. 

1 ACCEPTED SOLUTION

Accepted Solutions

challa
Good Citizen / Bon Citoyen

Thanks @z10user4 

TTY relay isn’t something that is preferred in emergency situations, but it’s quite helpful in general. Most of the relay operators are not trained to deal with traumatic situations and may panic and they aren’t supported should they suffer the effects of second hand trauma exposure, so it’s something I’d like to avoid.

I received a DM from the mod team. It’s self serve, you just have to text “T911” 428911 and follow the prompts, should anyone else need this info. Hopefully they update their help documents soon. 

edit: here is the updated doc.

https://assets.ctfassets.net/g0l02radjx86/13UcS5uEtiMoO2gA6G8QQM/7f040d10f46f76df007da8ee3495a59b/E9...

View solution in original post

8 REPLIES 8

hairbag1
Mayor / Maire

@challa wrote:

How do I activate T911 (Text 911 service)?

The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. 
This is a huge issue, as this limits the accessibility to emergency services. 


Doesn't seem to be available on this network.

edit...gogle says it's not even available anywhere in the Great White North. (Canada) Maybe others can confirm.

challa
Good Citizen / Bon Citoyen

I’m not sure what happened to my reply.

Anyway, it is available in Canada. Www.textwith911.ca. Public mobile is even listed on the registration page, but the link goes to an outdated how-to with a dead contact link. 

RosieR
Mayor / Maire

@challa wrote:

How do I activate T911 (Text 911 service)?

The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. 
This is a huge issue, as this limits the accessibility to emergency services. 


Hi @challa it seems that this new system is coming by June 2023 per this news article

https://www.cbc.ca/news/canada/toronto/new-911-system-toronto-1.5497012

 

All 911 service providers across the country have been mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to change from an analog, landline-based system, to a fully digital one that operates on an IP network by June 2023. 

 

I hope this helps.  Happy New Year

 

RosieR

challa
Good Citizen / Bon Citoyen

Thank you for the reply, Rosie. I believe that article is referring to NG911 which is to replace T911 by 2023. 

https://crtc.gc.ca/eng/phone/911/can.htm

 

ooops wrong reply

z10user4
Mayor / Maire

 @challa : Is this something you could use?

 

@challa 

Here is the old thread:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/What-is-T911-service-911-Text-service...

I would suggest that you submit ticket for moderator help to see whether this service is available still and to sign up. 

Click on the chat icon on the right lower corner of web site.  Type: contact moderator. Follow prompts to submit ticket for moderator help. 

challa
Good Citizen / Bon Citoyen

Thanks @z10user4 

TTY relay isn’t something that is preferred in emergency situations, but it’s quite helpful in general. Most of the relay operators are not trained to deal with traumatic situations and may panic and they aren’t supported should they suffer the effects of second hand trauma exposure, so it’s something I’d like to avoid.

I received a DM from the mod team. It’s self serve, you just have to text “T911” 428911 and follow the prompts, should anyone else need this info. Hopefully they update their help documents soon. 

edit: here is the updated doc.

https://assets.ctfassets.net/g0l02radjx86/13UcS5uEtiMoO2gA6G8QQM/7f040d10f46f76df007da8ee3495a59b/E9...