Switching to new network (Sasktel)

[alicenuoli]

I'm switching from public mobile to a new network as it has better coverage in my province, and I was wondering if my PM number can be ported over?

The new provider (Sasktel) needs me to select the carrier of my current number for the port, but public mobile was not an option so they selected Koodo - would that work? Currently it has been 1-2 business days and still not successfully ported.

Thanks!

[sheytoon]

Totally agree with @Nezgar! There are 2 radio networks in Saskatchewan: SaskTel and Rogers. Public Mobile is using SaskTel, coverage is identical.

[Nezgar]

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@alicenuoli wrote:

I'm switching from public mobile to a new network as it has better coverage in my province,

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I am also in Saskatchewan, on Public Mobile. You may not know this, but Telus & Bell share access to SaskTel's network / towers. The coverage for SaskTel, Bell (and Virgin, Lucky), and Telus (Koodo, Public Mobile) in Saskatchewan will all be exactly the same. So don't get your hopes up too much that you will see an improvement. I've found SaskTel Mobility also has no incoming caller id name display (only number when not already in your phone book) where Public Mobile does often show a name.

With that said, selecting Telus Mobility or Koodo "should" work for a port-out request, and you should keep your Public Mobile SIM in your phone to receive the porting confirmation. Since you indicate it's been 2 days already, you will have check in with SaskTel to see if the port failed, and SaskTel will have to be the ones to initiate it again...

[hTideGnow]

@alicenuoli   you probably have to call them and explain that Public Mobile is not on their list and ask them to process it manually.

Again,  if you really want to keep the phone number, make sure your PM account is active.  If it happens that it is due for payment  and your porting is not done yet, you do need to pay for an extra month so the line is active and can be transferred.   

[RosieR · Accepted solution]

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@alicenuoli wrote:

I'm switching from public mobile to a new network as it has better coverage in my province, and I was wondering if my PM number can be ported over?

The new provider (Sasktel) needs me to select the carrier of my current number for the port, but public mobile was not an option so they selected Koodo - would that work? Currently it has been 1-2 business days and still not successfully ported.

Thanks!

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Hi @alicenuoli although Koodo and Public Mobile are both in the Telus family, Koodo is NOT Public Mobile and therefore, your number cannot be ported from Koodo.  Why?  because Public Mobile has your number.  Well, I could be wrong (tis a possibility).

Ask your new provider to request port from Public Mobile, not Koodo.  Continue using your Public Mobile sim card so you can receive a text to validate your request to port.  Keep your Public Mobile account active until your sim card stops working.... that means porting is complete and your PM account is closed.

Good luck

RosieR

[HALIMACS]

@alicenuoli 

Refer to the following information from Public Mobile on porting your number out:

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

[mimmo]

I would contact them again ad ask to initiate the port again.  keep your pm sim in the phone because you should receive a sms asking to confirm the port.