6 hours ago
and now I am locked out of all the low price rates. Is there a way to subscribe to the 23 dollar 4G 6MB plan?
Thanks Bill
Solved! Go to Solution.
3 hours ago
I tried but because I was on an old 25 dollar 3G 1GB plan that does not exist they could not. Thanks for your advice though.
Bill
6 hours ago
HI @BillOB
if you switched one month for the US trip, I think you can try to ask support agent and see if they can give you back the old plan or the current cheaper plan. try ask
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
6 hours ago
@BillOB Thou is doesn’t help you right now , but by sept I suspect there be better plans for back to school , if not then definitely by Black Friday / Xmas for existing customers like us
6 hours ago
@BillOB wrote:and now I am locked out of all the low price rates. Is there a way to subscribe to the 23 dollar 4G 6MB plan?
Sorry, but you can only change to plans that are offered in your account.