Switched plans

[Kaejasmami]

I switched plans. It said payment went through but my plan still isnt working. How do i contact someone to fix it? I tried on my account and it says my plan is activate. Its not working still

[Brandini]

Try resetting your phone! Usually takes a minute to transfer the new information. If not contact the Chatbot when you open your account and it will walk you through everything! You can also type AGENT and it will send you the link to open a ticket, agents reply super fast! Hopefully it works out for you, Public Mobile is my favourite phone company to go through by far.

[computergeek541]

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@Handy1 wrote:

@Kaejasmami  First try rebooting the phonesor  reset network settings . Also can you try the sim are in another phone to test . If same submit ticket with support to investigate for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Different plans at Public Mobile don't use different network setttings.  The device restart could help as data does stop working after an immediate plan change.

[Handy1]

@Kaejasmami  First try rebooting the phonesor  reset network settings . Also can you try the sim are in another phone to test . If same submit ticket with support to investigate for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437