Switch to new plan

[Utchi]

I’d like to switch to the new plan of $24/month 4GB data at 4G speed but it says the promotion is for new activations only.  Would I be able to get it?  Since I’m with public mobile for a long time, should it be awarded to royal customers.  Thanks!

[Utchi]

Thanks 

[Phil_Adelphus · Accepted solution]

@Utchi  Are you on the old rewards system?  If so and your current plan is at a higher price you will lose the new bonus data by switching to a lower priced plan.

[Sansan]

As you have correctly indicated,  this plan is for new activations only. 

Submit your request to the chatbot within your account and see what it will reveal to you.

[fixin]

@Utchi - Contact CS_Agent for the change. You will lose the rest of the month. There is a 50/50 chance of getting it.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages