Switch to another plan during new activation

[erlinda]

Hello,

I am still waiting for my sim card in the mail, before I can activate my new line.

However, I chose the $24 4GB plan by mistake. Could I still change my plan to the $29 20GB plan or the $34 50GB plan after my account is activated?

Thanks,

Erlinda

[erlinda]

I was able to resolve this by contacting customer service. Thanks everyone!!

[Phil_Adelphus]

@BKNS27  You can change the plan when you activate the SIM when it arrives on your account

I was thinking that initially but the $29 20GB is for new activations only, the $34 for $50 Can/US expires today, so not going to work.  Hopefully customer service will be accommodating.

[computergeek541]

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@BKNS27 wrote:

@erlinda 

You can change the plan when you activate the SIM when it arrives on your account.

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The customer above wants either the $29 or $34 plan.  Existing customers cannot switch to the $29 plan, and as for the $34 plan, that might be gone after today.

[BKNS27]

@erlinda 

You can change the plan when you activate the SIM when it arrives on your account.

[computergeek541]

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@kb_mv wrote:

@erlinda Customer service should be able to help you out. Contact them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Please be directing customers to be submitting all tickets using the chatbot or by using the ticket submition option in the Public Mobile app.

[hTideGnow]

HI @erlinda 

PM is prepaid and usually no going back.  But if you just sign up today, maybe it is possible.  As CS agent 

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437      

[Sansan]

You can submit your request to the Chatbot and explain.  

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5....

If that doesn't work you can submit a ticket to cs and explain and ask at the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

@erlinda Customer service should be able to help you out. Contact them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437