Swicthing to Koodo - Can I port my number?

[Ancorablue]

THANKS TO THOSE WITH HELPFUL REPLIES.  Logging out now. Won't be back. Don't wish to waste anyone's time. No more replies needed.



I have been a customer for over 2 years.  Been on auto pay the whole time. Yesterday the autopay did not work, I received no notification, my service was just cut off. I login to find out why I have no service - I see a message telling me my account is suspended but to ignore the message if I have autopay enabled. Well, I do - but I also have no service. So I try and make a payment anyway, because it's clear autpay did not even attempt to take payment when it was meant to.  The only message I get is that my card can not be verified. Well, they verified it for the last 2 years and there have been no changes so that's stupid. I remove the card and try to re-add it. Same error message.   So, since my active and working credit card is no longer accepted by Public Mobile, and I have attempted any fix I could find in here and nothing worked. I am switching to another service.  What I want to know is can I port my number from here to Koodo? What do I need to do on this end to leave and take my number with me?  Thanks for any help.

[Anonymous]

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@Ancorablue wrote:

Auto pay not working is not me failing to pay.  Other auto pay services I use let me know if it fails. 

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Yup. I agree. This company doesn't do that until a couple days later. Fat lot of good that does. So when something hiccups and you find yourself without service, you make payments with the couple alternative methods. That minimizes your down time. Then figure out why the card didn't work.

[RossN]

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@Ancorablue wrote:

Thanks for your reply.  My card is not expired though.  The last time I contacted a mod for help, well put it this way, it was a year ago and I am STILL waiting for a reply. So I don't feel confident getting assistance.  I understand this service is cheap because there is no customer support. It's great when it works, but when something goes wrong, I have never had any help.  Right now I need more reliability so it's time to move on.   I appreciate your input.  Thanks.

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@Ancorablue good luck to you this service is not for everyone just a note my son is still with koodo and I spent hours last weekend try to resolve a very simple issue so you know the old saying the grass isn't always greener well it applies there 

[JK8]

@Ancorablue 

Fyi,

Porting Your Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows:Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact us at ***. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link and type in “port help”. This will put you in touch with our moderator team who will be able to assist you.

[Ancorablue]

Auto pay not working is not me failing to pay.  Other auto pay services I use let me know if it fails. 

[Ancorablue]

Thanks for your reply.  My card is not expired though.  The last time I contacted a mod for help, well put it this way, it was a year ago and I am STILL waiting for a reply. So I don't feel confident getting assistance.  I understand this service is cheap because there is no customer support. It's great when it works, but when something goes wrong, I have never had any help.  Right now I need more reliability so it's time to move on.   I appreciate your input.  Thanks.

[Anonymous]

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@Ancorablue wrote:

I need service urgently and no, it's not just one hiccup, I did not bother commenting on anything else, that's all. I need service urgently - that is my current issue. Your opinion of me wanting to leave is irrelevant.  Why bother replying?

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Ah. Well then I'm also sorry to see that this became your last straw.

The service_is_ reliable. It was just your turn for a hiccup. No provider is perfect.

The part of no warning is that this is a pre-paid service. You don't pay, you don't get. Post-paid services will give you some grace time.

[Ancorablue]

Thanks for the reply. I have tried many times. Scoured the boards and tried all suggestions I could find.  I just don't have time to mess with it any longer. And the lack of any warning or notification - just having no service suddenly - is too great a risk right now. I need more reliability. 

I appreciate your input.  Cheers.

[Ancorablue]

I need service urgently and no, it's not just one hiccup, I did not bother commenting on anything else, that's all. I need service urgently - that is my current issue. Your opinion of me wanting to leave is irrelevant.  Why bother replying?

[BeachNBeer]

Maybe your card is expired and you have a new expiry date?

Normally your account has to be in good standing to port your number to another company.  Telus owns Koodo and public mobile. You should be able to port to Koodo without paying PM to make account active again.

Open a ticket for moderators by the chat bubble bottom right. You can also private message them. Or decide to stay and ask them about your card and use a payment voucher in the meantime to get your account working again.

CLICK HERE to private message mods 

[Dunkman]

@Ancorablue 

Usually to port your number, you need an active account.  However, since Koodo is part of Telus company like PM, you should be able to port without active working plan.  If you are leaving, completely remove your credit card information just in case.  

Sorry to hear about your troubles.  The payment system can be finicky at times.  If you want to try again, make sure that the address exactly matches your credit card billing address.  If apartment number, leave that section blank.

[Anonymous]

 @Ancorablue : Wow. Two straight years of flawless service and one hiccup and you're outta here.

Yes the payment system here is pathetic. You'd think a company would have bulletproof ways of taking your money. But things happen, too.

You could pay for your plan using vouchers bought online or in many stores. Or you could use the Instant Top-up method from a few stores.

Then figure out why your payment decided to stop working.

Use a different browser or incognito/privacy mode or clear cache/site cookies.

[Gunner123 · Accepted solution]

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@Ancorablue wrote:

I have been a customer for over 2 years.  Been on auto pay the whole time. Yesterday the autopay did not work, I received no notification, my service was just cut off. I login to find out why I have no service - I see a message telling me my account is suspended but to ignore the message if I have autopay enabled. Well, I do - but I also have no service. So I try and make a payment anyway, because it's clear autpay did not even attempt to take payment when it was meant to.  The only message I get is that my card can not be verified. Well, they verified it for the last 2 years and there have been no changes so that's stupid. I remove the card and try to re-add it. Same error message.   So, since my active and working credit card is no longer accepted by Public Mobile, and I have attempted any fix I could find in here and nothing worked. I am switching to another service.  What I want to know is can I port my number from here to Koodo? What do I need to do on this end to leave and take my number with me?  Thanks for any help.

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@Ancorablue sorry to see you go ,koodo can help you with the port