Suspended service

[Hdlucas]

Im on autopay but my phone service is not working today, help please

[kselmak]

Hi @JK8 

When expired amount gets suspended reactivate button does show up

When they hit reactivate they will be taken to payment page

So i always suggest to got that button first and make payment for the difference between due and balance then restart

If that doesn't work I always say hit it again and pay one more buck then restart

[Staliger]

@Hdlucas Do you have any funds on your Account? Do you have Autopay? Perhaps, it failed, and yo need to do a manual payment.

[JK8]

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@Hdlucas wrote:

Im on autopay but my phone service is not working , help please

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Autopay failure.

Can you make a manual  payment in self service and then hit a reactivate button if there is one.

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[Hdlucas]

Im on autopay but my phone service is not working , help please

[JK8]

@kselmak 

What is the first step for something like this:

Do they add money then hit reactivate?

Do they hit reactivate and then add money?

Is there always a reactivate button there for autopay failure?

[JK8]

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@Hdlucas wrote:

Im on autopay but my phone service is not working today, help please

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If you are up for renewal you may have experienced an auto pay failure. Ensure your credit card is not expired.

Try making a payment to available funds in self service. Is there a reactivate button?

If still can't get your services going contact a moderator. Choose chat bubble in lower right hand corner and follow the prompts.

[kselmak · Accepted solution]

Please login a press reactivate button

Make manual payment (choose other amount from drop down menu and enter manually )

Restart your phone

If you already have enough money on account then add one more dollar then restart

If that still doesn't work please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437