Suddenly it becomes SOS only at around 3pm EST

[chunh3807]

I am using eSIM. It is working fine.

But suddenly at around 3pm EST, it becomes SOS only.

I didn't do anything to change the setting so I am not sure what the problem is.

I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version. 

I need assistance asap.

[Dunkman]

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@chunh3807 wrote:

I do see an outage there in North York which is where I live according to the webpage.

Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.

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@chunh3807 

Yes, just wait for the outage to be fixed.  

[computergeek541]

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@chunh3807 wrote:

I am using eSIM. It is working fine.

But suddenly at around 3pm EST, it becomes SOS only.

I didn't do anything to change the setting so I am not sure what the problem is.

I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version. 

I need assistance asap.

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I wouldn't suggest making changes to your APN settings as incorrect APN setttings cannot make your phone go into SOS mode.

[chunh3807]

I do see an outage there in North York which is where I live according to the webpage.

Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.

[BKNS27 · Accepted solution]

@chunh3807 

There are a lot of outages so check the outage map:

https://istheservicedowncanada.com/status/telus/map 

If no outages, contact a CS_Agent and explain your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Sansan]

@chunh3807  hmm weird.  Your going to need to engage public mobile. 

You can use the chat symbol on your screen to create a ticket or send a message using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437