yesterday - last edited yesterday by computergeek541
I am using eSIM. It is working fine.
But suddenly at around 3pm EST, it becomes SOS only.
I didn't do anything to change the setting so I am not sure what the problem is.
I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version.
I need assistance asap.
an hour ago
@chunh3807 wrote:I do see an outage there in North York which is where I live according to the webpage.
Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.
Yes, just wait for the outage to be fixed.
yesterday
@chunh3807 wrote:I am using eSIM. It is working fine.
But suddenly at around 3pm EST, it becomes SOS only.
I didn't do anything to change the setting so I am not sure what the problem is.
I tried to do all the tricks including restarting my iphone, resetting APN, turning off and on data and line, update my iphone to the latest version.
I need assistance asap.
I wouldn't suggest making changes to your APN settings as incorrect APN setttings cannot make your phone go into SOS mode.
yesterday
I do see an outage there in North York which is where I live according to the webpage.
Is it ok just to wait for the outage to be fixed? Honestly this is the first time I ever experienced the lost of service in Canada.
yesterday
There are a lot of outages so check the outage map:
https://istheservicedowncanada.com/status/telus/map
If no outages, contact a CS_Agent and explain your issue.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
@chunh3807 hmm weird. Your going to need to engage public mobile.
You can use the chat symbol on your screen to create a ticket or send a message using the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437