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Suddenly getting "Not Registered on network"

Ed301
Great Neighbour / Super Voisin

I cannot receive calls.

If I try to make a call, I get the popup "Not Registered on network".

If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.

Then, after a few minutes, I am back to the same problem. If I try to make a call, I get the popup "No Registered on network".

I have logged in to public mobile, and my account status appears fine. My cycle ends in a week.

8 REPLIES 8

PM has problem with the network yesterday but it is now fixed 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Failure-of-wireless-voice-services/m-p/12...

Maybe you can reboot phone,  change the settings back to GSM/HSPA/LTE (auto connect) now

Ed301
Great Neighbour / Super Voisin

The problem has not been fixed.

My phone has been working fine with the network mode set to "GSM/HSPA (auto connect)".

I just did a test. I set the network mode to "GSM/HSPA/LTE (auto connect)" and rebooted my phone. When I tried to make an outgoing call, it failed with "Not Registered on network".

So, I set the network mode back to "GSM/HSPA (auto connect)", waited a few seconds, and dialed the exact same number. The call went through.

@Ed301 

Telus has problems currently in Quebec and many suspect parts of Ont as well. You're close to Quebec so that upset is likely affecting you as well.

Ed301
Great Neighbour / Super Voisin

I am in Ottawa, Ontario.

@Ed301 may be a problem with 4G network, where you are at?

you can try to change back to "GSM/HSPA/LTE (auto connect)" later today.  Please report back if that works when you change back

Ed301
Great Neighbour / Super Voisin

I changed my phone's network mode
from "GSM/HSPA/LTE (auto connect)"
to      "GSM/HSPA (auto connect)"
and everything works now.

slusagm
Mayor / Maire

@Ed301 

there are many problem with calls today, but I don't think anyone has Not Registered on network problem

try your sim in another phone

hairbag1
Mayor / Maire

@Ed301 

it sounds like others have been experiencing similar symptoms. Keep watching this Forum for info on solutions to that issue.

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