Successfully ported from Telus

[chandlerparsons]

Hi, I'm new to Public Mobile and I successfully ported my Telus prepaid to Public Mobile without any issues using the same email address. I just used the account number, pin, name to port.

Anyway, I read people are getting issues with the refer-a-friend reward after porting. Can the mod verify my number if people can refer me using my new number? Thanks!

[Jb456]

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@yjedi1238 wrote:

Ported my Telus Prepaid this morning. It was easy and showed a successful port in about a minute or two. Inserted my Public Sim, powered up phone and everything works as it should. Thanks for all info provided in this community

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Welcome to Public Mobile 🙂

Don't forget to claim your free holiday gifts. Link below!

https://productioncommunity.publicmobile.ca/t5/Announcements/Free-Gifts-for-All-During-our-More-is-M...

Also try your luck for $100 Amazon gift card. Link below!.

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Happy Holidays!

[yjedi1238]

Ported my Telus Prepaid this morning. It was easy and showed a successful port in about a minute or two. Inserted my Public Sim, powered up phone and everything works as it should. Thanks for all info provided in this community

[cellphoneuser1]

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@yjedi1238 wrote:

I signed up with a new Telus number 2 days ago....and I will be porting my Telus Prepaid to Public. I am hoping it goes well..Will post my outcome.

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It'll get done fast if the right information is provided. Ports from Telus can take just seconds.

[yjedi1238]

I signed up with a new Telus number 2 days ago....and I will be porting my Telus Prepaid to Public. I am hoping it goes well..Will post my outcome.

[pakmode]

Welcome to PM OP.

It should show up in a couple days.

[chandlerparsons]

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@stonechucker wrote:

Welcome to community!  Enjoy your stay 🙂

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Thanks!

[jp2]

I'm not sure I saw another poster say it happened to them and the mod said it could happen but makes it sound uncommon 

[chandlerparsons]

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@jp2 wrote:

I asked the same question when I joined and they told me it is usually instant but sometimes there can be a glitch. I would give it 72 hours after signing up before referring people to be safe.

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Okay, I'll just wait just to be sure. But the glitch isn't permanent? 

[jp2]

Please don't post personal info this is a public forum. Only share personal info with the moderators using private message. I've included instructions in the spoiler

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages

[baffour12-abat]

xxxxxxxxxxxx pin #xxxxxxxxxx

[baffour12-abat]

can you contact my phone so we can set it up

[jp2 · Accepted solution]

I asked the same question when I joined and they told me it is usually instant but sometimes there can be a glitch. I would give it 72 hours after signing up before referring people to be safe.

[stonechucker]

Welcome to community!  Enjoy your stay 🙂