5 hours ago
I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.
New monthly plan starts today, but ai never got the upgrade.
How do I get this resolved?
3 hours ago - last edited 2 hours ago
Are the blocked numbers in your contacts list?
Do you have an iphone?
iPhones have 2 different ways/settings to block calls if number is not in your contacts list.
Have you checked your blocked list?
4 hours ago
Thanks to everyone for your support and suggestions. My service has know been upgraded by one of their service providers
probably all caused by my limited technical savvy😊
5 hours ago - last edited 5 hours ago
Try to log in with clean browser or different one; clear cookies, try incognito mode. Use computer...
Check your credit card for plan charges.
If you did schedule plan change for today it should be actioned upon.
5 hours ago
hI @TSH
did you check if PM charged you the new plan amount or the old one for this renewal?
But it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
5 hours ago
@TSH Log in again but incognito mode / private mode or try the app instead of browser of even with different device most likely a cache issue and check again . If it’s still not correct
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437