06-24-2024 10:29 AM
I was billed 75$ today. I did not change my subscription nor is there a 75 subscription. I tried to edit it back to my 29$ selection and cannot complete. please adjust my payment of 75$ to my selected 29!!
06-24-2024 07:44 PM
what is your current plan?
it looks like you are on $75 60GB 90 days plan.
06-24-2024 10:39 AM
@3girlsnielsen there is no $75 plan now, unless you had it from before
check with PM, use Chatbot to open ticket. click on the Chatbot icon on the lower right
06-24-2024 10:38 AM
HI @3girlsnielsen
login to My Account and check the Plan details, what plan it shows? And did it show the $75 charges on Payment History? Can you post us screenshots?
don't change the plan back yourself, ask support agent to check what was wrong. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
