Subscription error

[Novadp]

It says subscription error contact support but payment was taken from account 

[BKNS27]

@Novadp 

Seems to be a glitch in the system so if you completed to step 6 then reboot your phone by powering off then back on.

 

[dust2dust]

Where does it say this error? Did you use the app from start to finish? If you started on a web site signing up then you need to finish in the app.

[JRod]

@Novadp 

As you are a new customer experiencing issues with activation you have two options for support.

1. There is this new live chat support that is specifically for new customers experiencing activation issues: 

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

2. Message customer service using the community mailbox, although this may take longer to get a response. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Chalupa_Batman]

To contact a Customer Service Agent, please click on the following link. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.