Subscription change promotion not applied to the account

[RenuLukose]

Hi Moderator,

I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,

Thanks in advance

Renu

(update by Softech: full phone number masked)

[DDM69]

@softech well that's disappointing.

Offers for new customers only...

Offers for selected customers only...

[softech]

@DDM69 

sorry no  😞

this round of promo offer is targeted offer only for selected customers.  If you don't get any text, then you are not part of it

[DDM69]

Is this offered to everyone?  I'm paying $39 for 20GB

[Handy1]

@RenuLukose !if you  replied YES to the text offer it should change to the new plan on your renewal. Date .if  today is your renewal day it’s possible the system hasn’t fully updated yet . But try this first 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

also was the charge amount the correct amount of the new plan . If not please submit ticket with support to investigate for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@RenuLukose with a YES reply, the system will only schedule the plan change on next renewal, you just got the plan renewed last night?  Try to login My Account using Incognito mode and check the plan details once more, and check Payment history page and see if PM charged you the new or old plan price

If only the old plan was renewed, please message support to follow up:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[kb_mv]

---

@RenuLukose wrote:

Hi Moderator,

I got a promotion text from public mobile for changing the plan to 20 GB 4G plan for $35 and I accepted it. But after renewal the new plan is still not in effect. Could you check why? My number is ###-###-####,

Thanks in advance

Renu

(update by Softech: full phone number removed)

---

@RenuLukose 

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.