Subscribed but cannot

[MurrayPapa]

I subscribed for eSIM and paid for setup but phone is locked by carrier eSIM and I cannot set up public mobile on new cell. I cannot get it unlocked as it was owned by someone else who sold it to me. I need to cancel the subscription now until I can get the issue fixed.@

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[BKNS27]

@MurrayPapa 

First check if the phone is Blacklisted and reported lost or stolen. Dial *#06# on the phone for the IMEI number.

https://imeicheck.com/imei-check#google_vignette 

If it is Blacklisted then there is not much you can do…you got taken.

If it is locked by a carrier, you will need to contact that carrier to have it unlocked. It is free or you can bring it to a cell phone repair shop to have it unlocked.

[hTideGnow]

hi@MurrayPapa 

you will have to check with PM  agent.  While PM is a prepaid carrier and usually do not provide refund, they will usually issue refund if the activation was not successfully and the service was never used

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage