Submit ticket

[williamslainey]

Chatbot couldn't help and said to submit ticket for adding an add-on that's not needed. Would like refund credit 

[softech]

@williamslainey   if you have bought the add-on by mistake, you can try to open ticket with PM and ask them to reverse the transaction and put the money back to your account  as Available Fund:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[darlicious]

@williamslainey 

Did you actually purchase the add on or just load the funds into your account balance? If you did indeed purchase an add on that you cannot or have not used. Contact customer support and leave a detailed message explaining your honest mistake. Ask them kindly if they would remove the add on and credit your account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#

[cellphoneuser1 · Accepted solution]

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@williamslainey wrote:

Chatbot couldn't help and said to submit ticket for adding an add-on that's not needed. Would like refund credit 

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Use this when the chatbot isn't working 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but there's no refunds

How did you get it? Did you buy by mistake?  If you used some of it but then decide you don't need it any more, they won't give a refund.