Stuck resetting password until I was locked out.

[polish_jr]

I need to login into my account to update my credit card info as my service was just cut off. 

Tried to login with the passwords saved in my password manager and that didn't work (which is crazy since my PW manager is very much accurate and up to date). 

I reset my password  - copy and pasted the exact password into the login screen, doesn't work. 

I reset my password again. Now I'm locked out. 

I definitely ensured the password and email address were written correctly and and didn't use autofill.

Happy to wait three hours but there's something obviously messed up on PM's side here...

[hTideGnow]

@polish_jr   happy that it helped  🙂

[polish_jr]

Grrrr incognito worked... frustrated I forgot to try that. Thank you both @HALIMACS and @hTideGnow !

[HALIMACS]

@polish_jr 

• Try clearing cache and cookies and opening an incognito tab
• Try using a completely different browser from a completely different device which does not have stored/remembered credentials
• If using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in.  If a device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message

[hTideGnow · Accepted solution]

HI @polish_jr 

the current My Account won't really lock you out.  Just close the browser and try again

But when you try, use Private or Incognito mode to login My Account

or try using Desktop computer, it has less trouble logging in 

if nothing work, open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437