Stuck in incomplete port for over a week now!

[lukecraig]

I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has been no response from them. I have patiently waited and havent caused a fuss but need the port to be finalized as I am paying for two services (which defeats the point of switching for a cheaper plan) it is now costing my double!

A bit frustrating as I am having to carry around 2 phones, hoping this can be fixed, thank you!

[Rockdaddy22]

If anybody in the future should ever read this. When doing a port please stick with account numbers whenever possible.

[Shazia_K]

@mohamed_mohamed, 

The port had failed due to the wrong PIN # provided, I just resubmitted the request with the Chat-r account # and it failed again. 

Can you confirm the account # please?

Thanks,

Shazia

[WayneWW]

Hi Shazia @Shazia_K,

I have been trying to contact you regarding a incomplete port with Rogers since last Thursday and have been replying to discussions that you have been seeming to respond to with no response. I have sent all my details via private message last Thursday and will send to you again now. I registered with my Rogers account number and not my imei as I am changing phones shortly. And wondering if you could please complete the port. #2576-8280 Thank you! 

Wayne

[#5]

Hi Shazia @Shazia_K,

I have been trying to contact you regarding a incomplete port with Rogers since last Thursday and have been replying to discussions that you have been seeming to respond to with no response. I have sent all my details via private message last Thursday and will send to you again now. I registered with my Rogers account number and not my imei as I am changing phones shortly. And wondering if you could please complete the port. #2576-8280 Thank you! 

Wayne

[mohamed_mohamed]

@Rockdaddy22 @Shazia_K yes I have included old acc#, phone#, SIM#, PIN# 

[Rockdaddy22]

Ok the one a few minutes ago, did it include all your info?

[mohamed_mohamed]

@Rockdaddy22 @Shazia_K I sent the private message with all info about 5 days ago and also I sent another one few minutes ago

[Rockdaddy22]

When did you send the private message

[mohamed_mohamed]

@Shazia_K Would you please look into my account I have ported over a week but I still can not receive calls or texts. I have already sent a private message with all required info. Please help

[Fuzzy]

@Shazia_K Can you look at my account too? My phone still has not been ported. I've also waited a long time with no reply, plus my credit card was also charged twice!

[gonzy187]

Hey @Shazia_K I have a same issue. Can you please look into this. Thanks.

[Shazia_K]

Hey @abotts, 

I just took a quick look into your account and I see that the port has completed, however, there is a little issue with your SIM card. 

Please rest assured that I have sent a ticket to our tech team, they will get this fixed shortly!

Periodically, try rebooting your phone in about 30 minutes. 

Let me know how it goes. 

Shazia

[Rockdaddy22]

She really is the best 🙂 Hope everything's good @pzmartinez

[pzmartinez]

Thank you @Shazia_K !! 

[Rockdaddy22]

@abotts you've definitely waited long enough. Hopefully Shaz has time to get to you today. If you sent her all the correct info, she should be able to get it done.

[abotts]

Hi Shazia I am in the same boat.  I have Pm'd you all my information to help resolve this issue.

I appreciate and recogonzie you and rest of the MODS are working hard to  resolve the issues.  Thank you and hopefully we all can get our issues resolved.

[Shazia_K]

Hello @pzmartinez, 

The port had failed due to the wrong IMEI # provided, I just resubmitted the request with the Rogers account #.  

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone !

Thanks,

Shazia

[Rockdaddy22]

You might have to wait a bit for that. There's so many like you that need help at the moment.

[lukecraig]

Thank you @Shazia_K and @Rockdaddy22 got the text, rebooted my phone and everything works properly now. Due to my negative experience, would it be possible to restart my plan to the original minutes and data? Most of my usage has been trying to get this sorted out. Whatever you can do would be appriciated. Thanks!

[pzmartinez]

@Shazia_K Hi Shazia,

I have been trying to contact you regarding a incomplete port with Rogers since Friday and have been replying to discussions that you have been seeming to respond to with no response. I have sent all my details via private message yesterday. And wondering if you could please complete the port. Thank you!

[lukecraig]

Thank you again @Rockdaddy22, I will have an update hopefully within a couple hours as @Shazia_K had mentioned previously. If you could make account number mandatory next time I think this will help with issues this has caused, just as feedback. 

[Rockdaddy22]

So would I lol It shouldn't be long now until your up and running.

[lukecraig]

Thank you @Shazia_K and @Rockdaddy22 I hope this has fixed the problem. I will confirm once I get the confirmation text. Yes I would recommend using account number (I would suggest making this a mandatory field). Thank you once again I appriciate it!

[Rockdaddy22]

If anyone else ever reads this, stick to account numbers when porting. Looks like you'll be all good in minutes 🙂

Thanks so much Shaz, you really are the best 🙂

[Shazia_K · Accepted solution]

@lukecraig, 

The port had failed due to the wrong IMEI # provided, I just resubmitted the request with the Rogers account #. 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[Rockdaddy22]

Did you include all the info? If so, she should be able to fix you up real quick. Trust when I say, that we're all extremely sorry for your long wait. You're definitely not alone, not that it helps.

[lukecraig]

I just sent you a message in private @Shazia_K

[Rockdaddy22]

Your dealing with the best here, just do what she says and she'll fix you up.

Dave has acknowledged the issues

http://productioncommunity.publicmobile.ca/t5/Announcements/Moving-forward-together/m-p/105074#M7153

[lukecraig]

Sorry Im just frustrated with the lack of response, I know everyone is overwhelmed but telus should put more hands on deck with a promo like this besides two people. Can someone please help @Shazia_K @Mary_M I have just messaged you all my details again a few minutes ago, please please help!

[Shazia_K]

Good morning @lukecraig, 

I'm really sorry for the long wait, 

Can you please send me a private message with all the requested info as per @Rockdaddy22's last post here? 

Awaiting for your response. 

Shazia

[Rockdaddy22]

Just have your info ready if a mod asks for it today.
Rogers account number
Phone number you're trying to port
Sim number
Full name