11-22-2016 10:21 AM - edited 01-05-2022 12:49 AM
I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has been no response from them. I have patiently waited and havent caused a fuss but need the port to be finalized as I am paying for two services (which defeats the point of switching for a cheaper plan) it is now costing my double!
A bit frustrating as I am having to carry around 2 phones, hoping this can be fixed, thank you!
Solved! Go to Solution.
11-23-2016 11:14 AM
11-23-2016 11:11 AM
The port had failed due to the wrong PIN # provided, I just resubmitted the request with the Chat-r account # and it failed again.
Can you confirm the account # please?
Thanks,
Shazia
11-23-2016 11:08 AM
Hi Shazia @Shazia_K,
I have been trying to contact you regarding a incomplete port with Rogers since last Thursday and have been replying to discussions that you have been seeming to respond to with no response. I have sent all my details via private message last Thursday and will send to you again now. I registered with my Rogers account number and not my imei as I am changing phones shortly. And wondering if you could please complete the port. #2576-8280 Thank you!
Wayne
11-23-2016 11:06 AM
@Rockdaddy22 @Shazia_K yes I have included old acc#, phone#, SIM#, PIN#
11-23-2016 11:05 AM
11-23-2016 10:52 AM - edited 11-23-2016 10:52 AM
@Rockdaddy22 @Shazia_K I sent the private message with all info about 5 days ago and also I sent another one few minutes ago
11-23-2016 10:48 AM
11-23-2016 10:47 AM
@Shazia_K Would you please look into my account I have ported over a week but I still can not receive calls or texts. I have already sent a private message with all required info. Please help
11-23-2016 10:47 AM - edited 11-23-2016 10:50 AM
@Shazia_K Can you look at my account too? My phone still has not been ported. I've also waited a long time with no reply, plus my credit card was also charged twice!
11-23-2016 10:47 AM
11-23-2016 10:41 AM
Hey @abotts,
I just took a quick look into your account and I see that the port has completed, however, there is a little issue with your SIM card.
Please rest assured that I have sent a ticket to our tech team, they will get this fixed shortly!
Periodically, try rebooting your phone in about 30 minutes.
Let me know how it goes.
Shazia
11-23-2016 10:39 AM
11-23-2016 10:38 AM
Thank you @Shazia_K !!
11-23-2016 10:34 AM
11-23-2016 10:30 AM
Hi Shazia I am in the same boat. I have Pm'd you all my information to help resolve this issue.
I appreciate and recogonzie you and rest of the MODS are working hard to resolve the issues. Thank you and hopefully we all can get our issues resolved.
11-23-2016 10:21 AM
Hello @pzmartinez,
The port had failed due to the wrong IMEI # provided, I just resubmitted the request with the Rogers account #.
The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone !
Thanks,
Shazia
11-23-2016 10:18 AM
11-23-2016 10:16 AM
Thank you @Shazia_K and @Rockdaddy22 got the text, rebooted my phone and everything works properly now. Due to my negative experience, would it be possible to restart my plan to the original minutes and data? Most of my usage has been trying to get this sorted out. Whatever you can do would be appriciated. Thanks!
11-23-2016 10:11 AM
@Shazia_K Hi Shazia,
I have been trying to contact you regarding a incomplete port with Rogers since Friday and have been replying to discussions that you have been seeming to respond to with no response. I have sent all my details via private message yesterday. And wondering if you could please complete the port. Thank you!
11-23-2016 09:48 AM
Thank you again @Rockdaddy22, I will have an update hopefully within a couple hours as @Shazia_K had mentioned previously. If you could make account number mandatory next time I think this will help with issues this has caused, just as feedback.
11-23-2016 09:45 AM - edited 11-23-2016 09:45 AM
So would I lol It shouldn't be long now until your up and running.
11-23-2016 09:44 AM
Thank you @Shazia_K and @Rockdaddy22 I hope this has fixed the problem. I will confirm once I get the confirmation text. Yes I would recommend using account number (I would suggest making this a mandatory field). Thank you once again I appriciate it!
11-23-2016 09:39 AM
11-23-2016 09:37 AM
The port had failed due to the wrong IMEI # provided, I just resubmitted the request with the Rogers account #.
The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂
Thanks,
Shazia
11-23-2016 09:35 AM
11-23-2016 09:33 AM
I just sent you a message in private @Shazia_K
11-23-2016 09:31 AM
11-23-2016 09:30 AM
11-23-2016 09:27 AM
Good morning @lukecraig,
I'm really sorry for the long wait,
Can you please send me a private message with all the requested info as per @Rockdaddy22's last post here?
Awaiting for your response.
Shazia
11-23-2016 09:24 AM