Stop payment

[Joshty]

i changed the provider with my phone but public mobile keeps taking money from my account since April. How do I stop the payment? I’m unable to access this trough self serve. 
thanks

[Joshty]

Thank you

[esjliv]

@Joshty - when you port out (if you did this) you lose access to your My Account. If you did port out is your current provider's service working okay? Because your public account should close automatically if the port was successful. 

If port was successful, submit ticket and be adamant of the situation.

If you didn't port out, then that is why you are still being charged. You need to remove the Autopay option. Call # 1-855-478-2542 or # 1-855-4PUBLIC from another device to turn off Autopay using your 4 digit PIN.

[dust2dust]

1. Did you successfully port out your number and the services at the other provider all work as expected? Particularly incoming calls.

2. Do you have any other business with Telus or Koodo or have any other accounts with Public all using the credit card you had here? If not then do chargebacks for the whole lot.  The bank may only go back so far but this company needs to be penalized for this slipshod quality control of messing with peoples money. We see this too often for this to be mistakes and oversights.

[Priority]

'Manage Subscription - Enable/Disable Auto-Pay'
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Handy1]

@Joshty  Please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Joshty 

did you port out your number? if you have ported out your number, your account would have been closed, submit ticket with CS agent for refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you just move to new provider and no porting, then you will need to login MY Account to stop the Autopay