Stolen phone

[Rav2]

My phone got stolen how can I transfer my es to my new device @Rav2 

[maple_leaf]

Hello @Rav2 , I've included links below to assist. Be sure to mark your phone stolen in your online account until you have purchased a new eSIM or SIM. 

Lost or Stolen Phone FAQs:

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Buy a SIM (local Telus/Koodo/Mobile Klinik stores, or by mail):
https://www.publicmobile.ca/en/bc/pick-up-SIM
Buy a SIM (Amazon.ca): https://www.amazon.ca/gp/product/B06X9ZGDWG/ or https://www.amazon.ca/dp/B07R6P5KBB/ (Free Shipping w/ Prime)

eSIM FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Hope this helps.

[BKNS27]

@Rav2 

Get your phone Blacklisted so it can’t be used. 
Login to your phone account and search on Find My to see where it is.

Login to your account and Click on Lost/Stolen phone.

Buy a new SIM from a Telus/Koodo store or Amazon then replace the SIM card number once you get the SIM and new phone in the Profile section.

[Handy1]

@Rav2  Call around to Telus Koodo store for a pm SIM card or Oder one from Amazon . Also if your phone supports eSIM you can buy it for $5 from the app and download and install it . Or get support to help you with either options 

SIM  SWAPPING  profile tabs

Link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437