Stolen number

[Maria109]

Please cancel my number it’s been stoke. Out of my account 

[hTideGnow]

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@Maria109 wrote:

I did that and afterwards the numbers like sim # went all to 000000000

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HI @Maria109 

what you meant by all to 0000? you can't update the new sim card number?

[Maria109]

I did that and afterwards the numbers like sim # went all to 000000000

[Maria109]

my accoutn is empty

I need the number to be cancelled 

they took all the information  and started chats as well.  I dont' know how to protect myself except to cancel the number. 

[hTideGnow]

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@Maria109 wrote:

Questions were asked on my behalf and new plans possible assigned 

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HI @Maria109 

did you create a new account because the old one was stolen?  Usually you don't have to start another account, but you might want to ask support what to do

please use the link I provided above to direct message them

[Handy1]

@Maria109  If you can log into your account you can just report the phone lost/stolen until you get new phone and sim to have same phone number and plan back again 

Report lost phone

if you can’t log into even with email option get support to do it for you , but if you want to just cancel the account best to ask support to remove credit card on file right away to ensure you won’t be charged again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

[Maria109]

Questions were asked on my behalf and new plans possible assigned 

[hTideGnow]

HI @Maria109 

Stolen phone or stolen number?

 you can login My Account, go to Payment, click Manage Subscription and then disable Subscribed to stop Autopay and cancel the service

but if you cannot login My Account, then ask support to help to remove the credit card.  You can submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Maria109]

My entire account is empty 

[Maria109]

From being used ?

I need it canceled 

[Maria109]

Stolen not stoken