Stolen Phone

[Randallb1]

Hello,

My phone and laptop were stolen. I don't remember my public accounts passwords and can't access Gmail account to reset public password without my phone due to 2 factor. I need help getting into my public account so I can register new Sim with my number. Can you please assist?

Thanks,

[Randallb1]

Thank you for the quick assistance. I have sent the message. 

[eddieO]

@Randallb1, Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Randallb1]

Sorry I can find that CSAgent direct link. Can you send me the link, please?

[Chalupa_Batman]

Hello @Randallb1 

Please contact a CS Agent using this direct link.

EDIT. Sorry I couldn't cut and paste and had to reboot PC.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437