Still says SOS

[sadieoleary2011]

I was chatting with someone yesterday and haven't heard back. My new sim card in my Iphone x won't work. It still says SOS after a fair amount of trouble shooting. What do I do next?

[CSA_PM]

Hello @ sadieoleary2011,

The conversation is open and will be picked up by the first available agent as soon as possible.

[hTideGnow]

hi @sadieoleary2011 

we are just Community members here and cannot help much with that.  But did you try your sim card on another phone?  It could be a device problem

Please reply CS_agent via your Community inbox and continue working with them for a solution.  You might want to push them to allow , and reimburse, you to buy another sim card to try as this current one might be defective)

[Handy1]

@sadieoleary2011  You need ask support to refresh / reprovision the sim for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage