Data Usage Incorrect

[Xavier09]

Hello, I’ve been with public for about a year now and it’s been great. However I noticed last month I actually used quite a bit of data so increased from 60GB to 100GB. My plan refreshed May 28th and it’s saying I’ve used 76 GB already in less than a week when I rarely used more than 30GB before even when streaming movies off my data and downloading. I checked the data usage by day on the Public app and it says I’ve used less than 4.5 GB since May 28th but the counter at the top says 76 GB and it sent me a notification saying I have almost used all my data. Definitely a glitch and I need it corrected.

[Xavier09]

Hello, I do not use the meter on my phone. I’m using the apps and browsers data. There is definitely a glitch as in 2 hours of barely using my phone it now says I’m at 94 GB already, I’ve sent a private message ticket request.

[BKNS27]

@Xavier09 

On the PM app swipe down on the screen to refresh the data usage. This would be the update to date usage.

Please note that PM update the usage twice a day. Around noon and around midnight. PM is on a 30 days cycle and not on a monthly cycle which the phone data counter app will keep track of your usage so I wouldn’t go what it indicates.

[hTideGnow]

@Xavier09 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage