@primo2018 wrote:System issue = Public Mobiles issue . Not mine. Hire more , offer overtime etc. I work in the telco world. With all the promos they are running they need to be correctly staffed to at least ensure customers get the service they paid for. 24 hours with no service is not ok .
My remark is not inapproriate , it has been a horrible start in my new client / service provider relationship with Public. The fact they are not responding to my many messages is inappropriate. #MakeItWork
Your remark is inappropriate because you are attacking the front line staff for things that are out of their control, saying that they are not doing their job while they are doing their best to solve problems as soon and as best as they can under the circumstances. You are blaming them for issues that need to be addressed by management as high up as the mother company Telus.
This is a low cost carrier - if you are looking for immediate help when running into a proplem choose your provider and plan cost accordingly. Telus has chosen this business model for Public Mobile, take it for what it is and not what you want it to be.
They are stating "up to 48hours in peak times" - here is a screen shot from the Knowledge Base How to get help:
Also sending them one message is enough. You are actually making things worse and slowing the process down when you send them many messages because they need to check every message and make sure that the problem has not already been addressed by their collegues.
