Still Charging ME

[IlonaS]

I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo 

[eddieO]

@IlonaS, luckily since Koodo and Public Mobile are owned by Telus is should be a straight forward fix but when you are communicating with the agent you should ask them to remove your credit card from the Public Mobile system just in case

[slusagm]

PM can check and fix the error

message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@IlonaS  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @IlonaS this should not happen but yes, it happens occasionally.  To arrange refund and stop further payment, please message support 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437