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Sms texting issue

Great Neighbour / Super Voisin

Since porting 2 days ago, I cannot send or receive texts.

I have reset network settings.

apple doesn’t seem to be able to verify my ported phone number.

how do I resolve this issue?

never had issues before with previous provider.


Great Neighbour / Super Voisin

They weren’t able to fix it and have taken the issue to IT but nobody has reached out. I’m about to jump ship as this is ridiculous

Great Neighbour / Super Voisin

Having the same issue put in a ticket haven't heard anything back I'm getting annoyed 

Great Neighbour / Super Voisin

I am having this issue as well. Did you solve it? Please share if you did 🙏

Great Neighbour / Super Voisin

Hi, thanks for the reply. Yes, I can call, but sms and iMessage won’t function. Ticket submitted.

Mayor / Maire

hi @IM121 


was it just sms issue? can you get inbound calls? and you are new users?

many new subscribers exercising text issue, but support agent can help.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:      

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