11-06-2023 01:15 PM
Hello! Did the phone transfer and it works but sms is still going to my old sim?
Solved! Go to Solution.
11-06-2023 02:45 PM
@mhmorency wrote:Don’t see any contact number?
HI @mhmorency
please check your community inbox again
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
11-06-2023 02:45 PM
I just don’t see where you have send the number?
11-06-2023 02:44 PM
HI @mhmorency
another sign the porting was never completed
we are just customers like you, so, to fix your issue quick, please call porting team , I sent you the number already
11-06-2023 02:44 PM
Don’t see any contact number?
11-06-2023 02:43 PM
Real sms don’t work, iMessage is fine since going thru internet
11-06-2023 01:58 PM
If you put your old sim in a phone then what works? Are you talking imessage blue bubble texts or real sms green bubble texts? Is your Apple ID set up for the new phone?
11-06-2023 01:42 PM
HI @mhmorency
i hightly doubt your porting was completed then. Please check the community inbox for the number I sent you. Call them and ask , they are the only who can tell if porting was done
11-06-2023 01:41 PM
Missing all my text, they go straight to my old phone/SIM
11-06-2023 01:40 PM
hi @mhmorency
reboot your phone once and try
ask a friend to text you and check
if you just missing 2FA text, that is normal. 2FA text might not all come until 3 to 7 days.
If in doubt, submit ticket with CS agent for further investigation
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-06-2023 01:39 PM
Over 12 hours ago
11-06-2023 01:38 PM
2nd step was done and replied to my old provider and they confirmed. Calls/data works but not SMS. It’s been over 12 hours….
11-06-2023 01:18 PM
@mhmorency When did you do the transfer? It can take a while before the transfer is complete, so you might just need to give it a few more hours.
11-06-2023 01:18 PM
you put in the porting request but you didn't complete the porting steps
your old provider should send you a text and you need to reply Yes within 90 mins to approve the port, did you do that?
If yes, it will be another 2 hours before porting completed. You can put PM sim card in the phone and reboot and test inbound calls
if you missed the text from old provider, call porting support team. I will send you the number to your Community inbox. Call them and they will help