06-13-2023 01:00 PM - last edited on 06-13-2023 03:29 PM by computergeek541
06-13-2023 02:00 PM
It was ordered in June 2nd. So It should be here by now...
06-13-2023 01:30 PM
HI @Nadi84 if you need it fast, buy it from Telus or Koodo or Mobile Klinik if they are around you , or buy from Amazon.
Yes, you have one already ordered. Submit a ticket with agent and ask them to cover the cost for the second one that you need to buy now. When I had my order missing, they offered me that as a choice
06-13-2023 01:27 PM - edited 06-13-2023 01:28 PM
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect
Message support directly
06-13-2023 01:08 PM - edited 06-13-2023 01:13 PM
@Nadi84 , if it has been 3 weeks or you decide to get one right away here’s the link below to check locally @Dunkman suggestion for SIM Card.
Telus, Koodo, or Mobile Klinik store
https://www.publicmobile.ca/en/nb/store-locator
Or order on Amazon:
https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB
Or order from Canadian Cell Supplies:
Edit: They changed the Public Mobile link so I updated it!
06-13-2023 01:03 PM
@Nadi84 wrote:@CS_Agent I bought a Sim and it was charged but never arrived. I have the charges in my credit card but not even an email with confirmation. I need the Sim
@Nadi84 , how long ago did you order the SIM card? It can take up to 3 weeks to receive it! It took over 3 weeks to receive mine from Public Mobile delivered through Canada Post.
You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).
06-13-2023 01:03 PM
When did you order the SIM card? Officially, it takes up to 10 business days to get a SIM card. However, recently several customers are waiting 3-4 weeks for SIM card.
If you really need SIm card now, you can visit a corporate Koodo or Telus store and purchase. I would suggest phoning ahead to make sure the store has in stock. Amazon also sells with prime delivery.
Also, if you ordered before May 17, there was a delay: