Double payment

[Kussh]

Due to some technical issues, I have been charged twice for my current plan. Please help me get a refund for duplicate transaction. 

[Kussh]

I tried but I am always getting an error message on the link for ticket (even after refreshing as per the AI’s instructions) 

[computergeek541]

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@Kussh wrote:

What’s CSA and how can I contact it? 

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This stands for csuteomr support agent, equivalent to what most companies would usually call a CSR.  There is a link in the previous message, but before trying that link, please first ty to see if a ticket can be submitted by using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Kussh]

What’s CSA and how can I contact it? 

[hairbag1]

@Kussh 

"technical issues"...were those self-inflicted ?

You could ask the CSA to look at your account and if you did pay X 2, perhaps they could credit your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437