07-22-2021 04:25 PM - edited 01-06-2022 02:52 AM
My sim had issue, it worked after restarting the phone or turning on/off the airplane mode, but after some time, it stopped working again, both call/sms were not working.
I actually did online sim change, but the new card has same issue. I already tried the sim card on the other two normal working phones.
Does anyone know how to solve this problem? Thanks
Solved! Go to Solution.
08-23-2022 02:22 AM
Corrected APN (MMSC missing .net). Sorry but I am saving my tag by not editing the original post.
APN.
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect.net/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
07-28-2021 04:35 PM
I'm happy to hear that....have a glass of cab to celebrate. That's all I can think of when I see your username...lol!🍷
07-28-2021 09:55 AM - last edited on 08-01-2021 12:21 PM by Luddite
A new sim card solved my problem. Thanks everyone.
[Unusual for SIM to fail ....... Luddite]
07-22-2021 10:53 PM
Yes I did and it worked. Thank you very much. If I could I would dance at your wedding haha. Thanks again
07-22-2021 09:46 PM
@Jamesh78 : Yes. APN = Access Point Name. You can edit what you have there or add a new one. But your phone might have some issues with that. Let us know if you can't add or edit.
07-22-2021 09:42 PM
Do I copy that on access points?
07-22-2021 09:38 PM - edited 09-06-2021 07:21 PM
As long as you are up to date and you don't have greyed out settings you can edit your APN.
Name
Mobile Internet
APN
sp.mb.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://aliasredirect/proxy/mb/mmsc
MMS proxy
mmscproxy.mobility.ca
MMS port
8799
MCC
302
MNC
220
Authentication type
Not set
APN type
default,mms,agps,supl,fota,hipri
APN protocol
IPv4
APN roaming protocol
IPv4
APN enable/disable
APN enabled
Bearer
Unspecified
MVNO type
GID
MVNO value
4D4F
07-22-2021 09:29 PM
It worked in my old phone I took it from
07-22-2021 09:29 PM
Make sure all of your software is up to date first.
07-22-2021 09:27 PM
@Jamesh78 wrote:It's a Umidigi A9. I got it from Amazon
Are you able to try troubleshooting by placing your SIM card in another phone to see whether data works.
See below APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank
Check your APN settings. For Android phones try editing to this.
https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating
https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone
07-22-2021 09:21 PM
It's a Umidigi A9. I got it from Amazon
07-22-2021 09:04 PM
What's the make and model of your phone ? That would really help us help you.
07-22-2021 08:02 PM
@Jamesh78 wrote:I got a new phone and switched sim card and the card works for texting and calling but no data. I still have over 7 gb when I checked my usage. What gives?
Make sure cellular data is on and your apn settings are correct. Also try a network reset.
07-22-2021 08:02 PM
@Jamesh78 : Your new phone needs to be configured for data. Maybe post screenshots of your APN settings. And of course actually turn on data...seriously...some people forget so it has to said.
07-22-2021 07:59 PM
I got a new phone and switched sim card and the card works for texting and calling but no data. I still have over 7 gb when I checked my usage. What gives?
07-22-2021 05:47 PM - edited 07-22-2021 05:48 PM
I think it lies more in an account reset and reprovisioning the sim card. If it was happening before you changed sim cards and its still happening that means the service end/ account is not communicating properly with the sim card vs the sim card not communicating well with the phone.
Put account reset/reprovision sim in the subject line of a private message or to simon and human because he's simple...lol...Simple--Simon....follow the prompts to submit your ticket or leave a detailed message in private messaging.
The contact info has already been supplied to you.
Stay--Safe!!
07-22-2021 05:20 PM
Suspend/resume method from account does not work.
07-22-2021 05:07 PM
I am trying z10user4's method to see if it works.
07-22-2021 05:01 PM
07-22-2021 04:55 PM
Thanks S--S for suggestion.
07-22-2021 04:37 PM
I actually did factory reset on my phone at the very beginning when I thought it was device issues, but did not solve this problem. This phone works normal on Fido's sim card.
07-22-2021 04:35 PM
@Bin555 : Can you log in to your self-serve account? If so, click on Plans & Add-ons and then Lost/stolen and click on Suspend. Log out, wait a few moments, log back in and back and click Resume. Maybe restart the phone and see if it comes back. If the problem is intermittent then that's always a problem
07-22-2021 04:34 PM - edited 07-22-2021 04:48 PM
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%. the have to check your network line issue,
you Have To Submit a Ticket To Customer Service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck
07-22-2021 04:32 PM
When I tried it on the other phone, got same result, working at the beginning, then not working after a few minutes. The signal bar is quite strong. Both phones are working when using Fido sim cards.
07-22-2021 04:28 PM - edited 07-22-2021 04:48 PM
do you try your SIM card on another device, to you make sure is issue with SIM card or your device.
and if your issue with your device you can try to do factory reset and do backup if you want it.
07-22-2021 04:28 PM
@Bin555 : And when you tried the SIM in another phone, what happened? How is your reception where you are? Low bars? Are you possibly in MB?