09-20-2022 04:25 PM
Just received an email like others that there was a sim card shipped, I did not order how do I cancel it?
09-20-2022 04:54 PM
Thanks @will13am for reaching out to PM
I didn't get any "Free" sim card email, hope not many received the email
09-20-2022 04:50 PM
@dabr wrote:@ashishg47 You can safely ignore it as it's due to a system glitch and being sent out in error as long as you don't see any unnecessary charges on your CC.
edit: @computergeek541 @will13am Is PM aware and in the process of fixing this? Perhaps an announcement to that effect could be posted too?
Concern reported to PM. Let see what happens.
09-20-2022 04:39 PM
thanks @nroizman for confirming. At least no damage done. Look like just email sent by mistake
09-20-2022 04:38 PM
I got the same email glitch. Nothing was charged to my credit card, as far as I can tell today.
09-20-2022 04:35 PM
@ashishg47 curious, is the email showing order #303207? or a different order #?
09-20-2022 04:30 PM
hi this is the newest glitch with Public just ignor it unless your credit card was charged then you need the help of a cs agent to inquire and ask for a refund
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply
09-20-2022 04:29 PM
looks like it's a system glitch and multiple customers got that email. Maybe PM just sent the wrong email.
Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right
09-20-2022 04:27 PM
open ticket with PM support and ask them to check it out for you.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-20-2022 04:27 PM - edited 09-20-2022 04:28 PM
@ashishg47 You can safely ignore it as it's due to a system glitch and being sent out in error as long as you don't see any unnecessary charges on your CC.
edit: @computergeek541 @will13am Is PM aware and in the process of fixing this? Perhaps an announcement to that effect could be posted too?