Sim card has arrived...but won't activate!

[Furious]

They took my money, but NOTHING works to activate the phone.  I wanted to transfer my old number.  Public keeps telling me that the existing phone IMEI and account # are both invalid!  It won't even let me back up to the previous step.  As an alternative, I tried activating the account using my old phone...Public's app is "not available" for that phone.  There is nobody available at the Help feature...interesting as they were Very helpful when I was making inquiries to join.  Now, it just gives the "gone to trash" sound.  Not impressed!

Does anyone know if I can set up the phone with a new #, then transfer the old number later?

[Furious]

Thank you, All, for your suggestions and help.  As I posted earlier, I gave up and got a new #.  I was pleased that I got to choose something I could remember. Lol. So far, so good.

[TheSterlinger]

As @hTideGnow we try our best and most of us were in your position. I’m sorry your issue wasn’t able to be resolved. Fee free to come ask anything, anytime!

[hTideGnow]

hi @Furious this is a community with great knowledge.   Just come and als anytime you have issues, or come and help others when you have time

[Furious]

Several people posted suggestions when I was having difficulty activating yesterday (all of the "Help/Chat" lines were unavailable and I needed to have a phone # already in order to get a "ticket" for assistance).  I had been promised that I could keep my existing phone# but Public's system failed to recognize either my IMEI or my account # so I gave up.  Today, I conceded defeat and applied for a new number.  The process, from there, was almost seamless.  

I have been very dissatisfied with " Customer Support" but you, in the Community, were awesome.  Thank You!

[Furious]

I sure hope so!!!  Good to know there is a possibility.

[Phil_Adelphus]

@Furious "Does anyone know if I can set up the phone with a new #, then transfer the old number later?"

Yes you can.  I did that and had no problem.  But since you are contacting customer service they can probably sort it out for you anyway.

[Furious]

Hi, I have sent them a message via the link you gave.  Thank you.  We shall see how it goes!

[Handy1]

@Furious  You can use this link to your community in box for the number 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Andy85]

@Furious If you are using a computer, it is located on the top-right of the screen. The icon will appear as a little envelop. If you are using a mobile phone, just click on your profile icon on the top right of the page. A drop-down menu will appear with messages being an option to select. 

[Furious]

That sounds like a reasonable solution.  Not sure how to access private messages.  Where is it located?

[Furious]

Thanks.  Could you please tell me how to access the private message?

[Andy85]

Hello @Furious,

I would suggest calling the porting team so that they can assist with the process and retrigger the porting process. I will provide you their number via a private message. I am unable to add it to the public forum as phone numbers are not allowed here. Keep an eye on your inbox!

[Handy1]

@Furious  You need to activate on the app but there’s system maintenance happening right now that could be affecting your ability to activate also don’t worry about using the IMEI just the old providers account number . I’ll send you porting team number private message incase you run into issues with the port and leave you with a direct link to support should they be needed also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437