Sim card dead, cannot get code via text to access my account

[Romano]

Hello,

My sim card is totally dead, tried it on three different phones.

I want to log into my account to request a replacement sim, but after I enter my password and confirm with a verification code from my email, it wants to text another code to my phone to confirm it is me.

Obviously with a dead sim card this cannot work.

How do I get around this?

[BKNS27]

@Romano 

There are a couple of reason why you are not getting service:

- Nonpayment for longer than 90 days and your account will be closed.

- An outage in your area so check the outage map.

https://istheservicedowncanada.com/status/telus/map 

Provisional issues with a SIM normally on new activations.

[szu]

@Romano 

You will need to contact customer service agent.  

Since you can't login to submit a ticket, you can private message CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437