Sim Card ordered on Feb 12, 2024 still unfullfilled over 3 weeks later

[Geebee1]

Ordered my sim card over 3 weeks ago and the order still has not been fulfilled. What can I do besides writing in this forum about my non-refundable order?

[colleeno]

Also, you can order one from Amazon for $4.99 and, if you are a Prime member, usually receive it the next day.

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=sr_1_2?crid=3G4MZY...

[Geebee1]

There isn't a klinik or telus/kodoo retail near me. There is a store that may sell telus products that I can check out. I'll update if they have public mobile sim cards.

[hairbag1]

@Geebee1 

is there a Mobile Klinik or Telus/Kodoo retail store near you ? If so, buy a PM sim and then message Customer Support to request credit to your account for that sim you bought.

[softech]

@Geebee1 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there