Sim Card not ordered.

[CPW]

Just received notice new sim card being sent. And I imagine charged to me. I did not order.  Order # 305141.  Also received an email last week re: new ph. # and contract with Public indicating I am eligible for 1/2 the GB's I ordered.  Not happy at this point. What to do!!

[dabr]

@CPW    Please ignore the email as it's being sent out by error due to a system glitch unless you see any charges for it on your CC.

[Alexandf]

@CPW 

open ticket with PM support 

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent

[softech]

@CPW 

looks like it's a system glitch and multiple customers got that email. Maybe  PM just sent the wrong email.

Check your credit card to see if PM actually charged you first. If they did charge you, opened a ticket with PM support and asked them to investigate

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there